Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts

Thursday, May 13, 2010

Social Media = Convos, Not Monologues

So, every once in a while, I get into these great discussions on LinkedIn (my business social network site) and it always gets me thinking on how much social media is misused in the business sphere. Yesterday (Tuesday) I replied to a post where someone was asking if joining a bunch of social networking sites was effective. And the original poster (OP) cited a friend of their's who joined like 10 - 15 sites, posted content daily and upgraded their page rank to the 2nd page. That's awesome right? No not really, and here's how I explained my reasoning:

That's not an effective use of time nor does it mean that your social campaign is truly effective. Yes, he gained rank, but that doesn't mean that people really know who he or his company is and what they do, and why they should want to use his company. I'm a social marketer, and I wouldn't recommend that someone use more than two or three social sites. For example, I have a FB, Twitter and LinkedIn account. My FB is linked to my Twitter so I'm not racing back and forth between the two. Everytime I make a tweet, it automatically goes to my FB page.

Yes, being active on a social site will increase your Google rankings, but I was able to push my rank to dominating page 1 (as well as doing that for some of my clients) without going on every social page. The reality is that social pages shouldn't be dominating your time - otherwise when are you getting real work done? And, how can you really have "conversations" with people if you're on every site known to man? That's the whole point of businesses using social media - to put a face to the company/to connect directly with consumers. If you're on all the social sites, then you're spending two or three hours doing mundane updates and not focusing on the response rates to your posts.

Plus, there's also the issue that not every social site will really address your demographic. For example, if you're marketing to people in the older half of Gen Y, why are you on Myspace? Myspace has essentially become the teenage playground (and young teens at that 13 - 15 year olds). So, I think your friend did a shot in the dark. It was effective in that it increased his Google page rank, but he probably could have gotten similar & more meaningful results with a bit less effort and more targeting.

And then I got a private inMail from a group member who read my response and asked specifically why they weren't receiving results for some of their social media campaigns for their company. They were posting to quite a few different networks, knew that it probably wasn't the best use of their time/efforts, but wasn't sure how to approach management with their feelings. So, I said: 

Hi [name withheld for privacy!],

It's about frequency & conversation, not just the total placements. Besides the fact that posting all over the place is just exhausting, you're not giving yourself the chance to see what the response rates are to your content/updates. One thing I noticed when I first started on Twitter (long before I jumped on the FB craze) was that the people who seemed to have the most followers & the most influence (when you hubspot someone's name) were the people who seemed to be "regulars" on Twitter. Maybe they posted about work things, but then they also posted nice random posts about just whatever they're doing. And most importantly, they replied to other people's posts. That's a conversation - rather than just posting content which comes across as a one way monologue.

Social media is supposed to humanize a brand - so if a company is just doing shot in the dark approaches by posting to too many services at once, it's disorienting to consumers and also makes them feel like the company is somewhat of a fraud. That you don't really want to connect with them, but just have an online presence (sort of a "me too" effect). It's a fine line with social media, and that's also a reason why I don't recommend that people post to more than 2 or 3 sites. If you spread yourself too thin, it shows and in turn makes it harder to connect with your consumer base. Of course, you can also link your services together to save time (much like I linked my Twitter to my FB account) but that still isn't an excuse to join too many sites at once.

Keep in mind page rank means nothing other than the Google/search engine crawler came across your name or meta tags that much more often than your competitors - it doesn't mean that consumers are actually searching you. Conversations will get you high ranks & more importantly, consumer recognition. Otherwise, you run the risk like the guy in the OP's post. Yes, he got page rank, but he got page 2 even after being on all those sites, and yet he still doesn't know whether or not consumers know who he is. And in the end, that's the point of social media, to get others to sing your praises and recommend you or relay your info to others without you having to pay for an expensive campaign.

Let your bosses know that a huge roster of social pages doesn't equal an effective campaign. :)

Saturday, April 24, 2010

Is It Just Me Or Is This a Marketing Ploy?

A random rant...

Okay so I've seen this commercial for the Lysol "No Touch Hand Soap System" a number of times, but the more I see it, the more I feel like it doesn't make sense.

The premise is that, with all the dirty/germy things that you can touch in a day, your hand soap pump can get really germy from multiple touches in a day. To fix this problem, they've created a touchless dispenser that is motion activated - to keep you from getting any more germs on yourself or on the soap pump. Okay, what's confusing me is, if you have antibacterial soap anyway, then it really doesn't matter if you touch the germy soap pump.

This feels more like a marketing ploy than a common sense idea. In theory, it sounds awesome - have a touchless soap dispenser so that you don't continue to contaminate surfaces. But come on, if the motion sensor in that dispenser is as "accurate" as a number of the motion sensory based dispensers in public restrooms around the country, then I can imagine myself standing there waving my hand like a moron trying to get a bit of soap to come out. ^_^

Thursday, April 8, 2010

Yet Another Social Media Post...

Okay...I actually originally posted this as a response for a LinkedIn post that I wrote earlier today but I loved it so much I decided to make a blog post around it. ^_^ If you haven't figured out from my many posts, I am a social media marketer. I do entertainment content promotion & content aggregation & monetization via Internet, mobile & TV platforms. So suffice to say, I spend a lot of time online, and with my marketing background have seen campaigns fly like eagles & tank like rocks.

To put the below comment I made in context, someone posted a discussion article/question asking about whether or not social media was something that everyone should be doing and some "best practices" for it as well. So, I said:

Social media is neither new nor relevant for all industries. Some industries like say pharmaceuticals and tobacco should stay far from it since the marketing guidelines that they face are far more stringent than other industries. In my opinion, social media is really nothing more than word-of-mouth marketing done on a global & digital scale. Rather than me waiting for "Millie from Milwaukee" to send me a letter telling me how wonderful product XYZ is, I can go online and find thousands of Millie's who are either promoting or refuting a product, idea or service.

Likewise, much as others have said [there were a couple of comments above mine], "traditional" social media options (Twitter/Facebook, etc.) are nice additions to a strong marketing campaign but shouldn't be the only concentration. If Twitter and Facebook are having a hard time truly monetizing their platforms, that's usually a really good indicator that it's probably not a good idea to base the success/failure of your company on those platforms as well.

I believe the key to successful marketing via social media is transparency. If you create a Twitter handle or Facebook fan page for your company, please don't fall prey to the marketing fallacy that "the public is stupid". All it takes is a few quick seconds on Google to learn who is linked to who through social sites. Be upfront on who you are, so that when you do promote marketing oriented messages on these platforms, people will understand why they're receiving these messages and the backlash will be practically non-existent.

And finally, don't abuse FB/Twitter and only promote but never have a dialogue. The CEOs of Red Mango & Zappos are great examples of company owners who are truly embracing social media. Obviously these two firms are not relying solely on Facebook & Twitter to create revenue. But at the same time, I know that occasionally I can receive $1 off coupons for Red Mango smoothies and even learn when the CEO of Red Mango is having a birthday party or what the CEO of Zappos is randomly doing. Now more than ever, people want to know that they're connecting with real people, rather than with a faceless "PR Department" who is carefully crafting canned messages. Be authentic, be transparent & be realistic - those are key things to remember in social media.

Monday, July 27, 2009

OMG! It's Been a Minute!

Ok....

So, it's definitely been a minute since I updated my blog. I've been super busy with work (in a good way since it's my own work!). And what have I been up to? The following:

So as everyone knows, I'm a social media marketer who officially started my own company (Big Apple Style Marketing) not that long ago. I prefer working with entertainers (musicians, artists, actors, DJs, etc.) and helping them to gain visibility as well as perfecting their "Google-ability" by enhancing their placement in natural search.

Over the past few months I've really made some great partnerships with major Internet content providers as well as mobile providers. So, now I'm in a perfect position to help emerging/new/hungry artists get their trade seen & heard by eyes & ears from around the world!

So, now that I've established those relationships, it's time for me to actually take the time to put my website together rather than working off of word of mouth (which has been good...but a 24-7 presence is awesome too!).

Friday, April 24, 2009

Rolaids Spells Relief!

So...

I am finally no longer one of the masses who works a traditional 9-5 and hates their job! After working a year and a half for someone who throws temper tantrums (although they're significantly older than me), I am now 100% freelance! Woohoo

And of course, I did it on such a beautiful day! I'm so excited for the future and as if on cue, all the back pain, stomach upset and general frustrations that I had been feeling for the last six months have disappeared!

Hey, I don't recommend that everyone quits their job...some people prefer the stability of a steady paycheck, and I can't blame them. But if you've ever had a dream that you wanted to pursue, then now is actually the best time for it. Despite the ridiculous economy, freelancers, and new entrepreneurs are flourishing.

So, what are my goals now that I no longer have to clock in and out or have a "time to make the donuts" mentality? Well they are as such:

-Finish editing my book, Mind Games
(and what's awesome is I no longer have to sneak in important phone calls on the way to the bathroom or on my lunch break)
-Update my modeling portfolio so I can get 100% back in the game
-Promote my clients for my own marketing company that I've started --> Big Apple Style Marketing.
-TRAVEL - because it's nice not to have to say "Mother May I" every time I want to take time off or go away!